EMNLP 2019 Papers

Neural sequence-to-sequence models for dialog systems suffer from the problem of favoring uninformative and non replier-specific responses due to lack of the global and relevant information guidance. The existing methods model the generation process by leveraging the neural variational network with simple Gaussian. However, the sampled information from latent space usually becomes useless due to the KL divergence vanishing issue, and the highly abstractive global variables easily dilute the personal features of replier, leading to a non replier-specific response. Therefore, a novel Semi-Supervised Stable Variational Network (SSVN) is proposed to address these issues. We use a unit hypersperical distribution, namely the von Mises-Fisher (vMF), as the latent space of a semi-supervised model, which can obtain the stable KL performance by setting a fixed variance and hence enhance the global information representation. Meanwhile, an unsupervised extractor is introduced to automatically distill the replier-tailored feature which is then injected into a supervised generator to encourage the replier-consistency. Experimental results on two large conversation datasets show that our model outperforms the competitive baseline models significantly, and can generate diverse and replier-specific responses.

Previous research on dialogue systems generally focuses on the conversation between two participants, yet multi-party conversations which involve more than two participants within one session bring up a more complicated but realistic scenario. In real multi- party conversations, we can observe who is speaking, but the addressee information is not always explicit. In this paper, we aim to tackle the challenge of identifying all the miss- ing addressees in a conversation session. To this end, we introduce a novel who-to-whom (W2W) model which models users and utterances in the session jointly in an interactive way. We conduct experiments on the benchmark Ubuntu Multi-Party Conversation Corpus and the experimental results demonstrate that our model outperforms baselines with consistent improvements.

Neural conversation models such as encoder-decoder models are easy to generate bland and generic responses. Some researchers propose to use the conditional variational autoencoder (CVAE) which maximizes the lower bound on the conditional log-likelihood on a continuous latent variable. With different sampled latent variables, the model is expected to generate diverse responses. Although the CVAE-based models have shown tremendous potential, their improvement of generating high-quality responses is still unsatisfactory. In this paper, we introduce a discrete latent variable with an explicit semantic meaning to improve the CVAE on short-text conversation. A major advantage of our model is that we can exploit the semantic distance between the latent variables to maintain good diversity between the sampled latent variables. Accordingly, we propose a two-stage sampling approach to enable efficient diverse variable selection from a large latent space assumed in the short-text conversation task. Experimental results indicate that our model outperforms various kinds of generation models under both automatic and human evaluations and generates more diverse and informative responses.

We study open domain response generation with limited message-response pairs. The problem exists in real-world applications but is less explored by the existing work. Since the paired data now is no longer enough to train a neural generation model, we consider leveraging the large scale of unpaired data that are much easier to obtain, and propose response generation with both paired and unpaired data. The generation model is defined by an encoder-decoder architecture with templates as prior, where the templates are estimated from the unpaired data as a neural hidden semi-markov model. By this means, response generation learned from the small paired data can be aided by the semantic and syntactic knowledge in the large unpaired data. To balance the effect of the prior and the input message to response generation, we propose learning the whole generation model with an adversarial approach. Empirical studies on question response generation and sentiment response generation indicate that when only a few pairs are available, our model can significantly outperform several state-of-the-art response generation models in terms of both automatic and human evaluation.

Existing approaches to dialogue state tracking rely on pre-defined ontologies consisting of a set of all possible slot types and values. Though such approaches exhibit promising performance on single-domain benchmarks, they suffer from computational complexity that increases proportionally to the number of pre-defined slots that need tracking. This issue becomes more severe when it comes to multi-domain dialogues which include larger numbers of slots. In this paper, we investigate how to approach DST using a generation framework without the pre-defined ontology list. Given each turn of user utterance and system response, we directly generate a sequence of belief states by applying a hierarchical encoder-decoder structure. In this way, the computational complexity of our model will be a constant regardless of the number of pre-defined slots. Experiments on both the multi-domain and the single domain dialogue state tracking dataset show that our model not only scales easily with the increasing number of pre-defined domains and slots but also reaches the state-of-the-art performance.

End-to-end sequence generation is a popular technique for developing open domain dialogue systems, though they suffer from the safe response problem. Researchers have attempted to tackle this problem by incorporating generative models with the returns of retrieval systems. Recently, a skeleton-then-response framework has been shown promising results for this task. Nevertheless, how to precisely extract a skeleton and how to effectively train a retrieval-guided response generator are still challenging. This paper presents a novel framework in which the skeleton extraction is made by an interpretable matching model and the following skeleton-guided response generation is accomplished by a separately trained generator. Extensive experiments demonstrate the effectiveness of our model designs.

Data-driven, knowledge-grounded neural conversation models are capable of generating more informative responses. However, these models have not yet demonstrated that they can zero-shot adapt to updated, unseen knowledge graphs. This paper proposes a new task about how to apply dynamic knowledge graphs in neural conversation model and presents a novel TV series conversation corpus (DyKgChat) for the task. Our new task and corpus aids in understanding the influence of dynamic knowledge graphs on responses generation. Also, we propose a preliminary model that selects an output from two networks at each time step: a sequence-to-sequence model (Seq2Seq) and a multi-hop reasoning model, in order to support dynamic knowledge graphs. To benchmark this new task and evaluate the capability of adaptation, we introduce several evaluation metrics and the experiments show that our proposed approach outperforms previous knowledge-grounded conversation models. The proposed corpus and model can motivate the future research directions.

This paper proposes a dually interactive matching network (DIM) for presenting the personalities of dialogue agents in retrieval-based chatbots. This model develops from the interactive matching network (IMN) which models the matching degree between a context composed of multiple utterances and a response candidate. Compared with previous persona fusion approach which enhances the representation of a context by calculating its similarity with a given persona, the DIM model adopts a dual matching architecture, which performs interactive matching between responses and contexts and between responses and personas respectively for ranking response candidates. Experimental results on PERSONA-CHAT dataset show that the DIM model outperforms its baseline model, i.e., IMN with persona fusion, by a margin of 14.5% and outperforms the present state-of-the-art model by a margin of 27.7% in terms of top-1 accuracy hits@1.

Context modeling has a pivotal role in open domain conversation. Existing works either use heuristic methods or jointly learn context modeling and response generation with an encoder-decoder framework. This paper proposes an explicit context rewriting method, which rewrites the last utterance by considering context history. We leverage pseudo-parallel data and elaborate a context rewriting network, which is built upon the CopyNet with the reinforcement learning method. The rewritten utterance is beneficial to candidate retrieval, explainable context modeling, as well as enabling to employ a single-turn framework to the multi-turn scenario. The empirical results show that our model outperforms baselines in terms of the rewriting quality, the multi-turn response generation, and the end-to-end retrieval-based chatbots.

In multi-turn dialogue, utterances do not always take the full form of sentences. These incomplete utterances will greatly reduce the performance of open-domain dialogue systems. Restoring more incomplete utterances from context could potentially help the systems generate more relevant responses. To facilitate the study of incomplete utterance restoration for open-domain dialogue systems, a large-scale multi-turn dataset Restoration-200K is collected and manually labeled with the explicit relation between an utterance and its context. We also propose a “pick-and-combine” model to restore the incomplete utterance from its context. Experimental results demonstrate that the annotated dataset and the proposed approach significantly boost the response quality of both single-turn and multi-turn dialogue systems.

Generating responses in a targeted style is a useful yet challenging task, especially in the absence of parallel data. With limited data, existing methods tend to generate responses that are either less stylized or less context-relevant. We propose StyleFusion, which bridges conversation modeling and non-parallel style transfer by sharing a structured latent space. This structure allows the system to generate stylized relevant responses by sampling in the neighborhood of the conversation model prediction, and continuously control the style level. We demonstrate this method using dialogues from Reddit data and two sets of sentences with distinct styles (arXiv and Sherlock Holmes novels). Automatic and human evaluation show that, without sacrificing appropriateness, the system generates responses of the targeted style and outperforms competitive baselines.

In this paper, we propose a novel end-to-end framework called KBRD, which stands for Knowledge-Based Recommender Dialog System. It integrates the recommender system and the dialog generation system. The dialog generation system can enhance the performance of the recommendation system by introducing information about users’ preferences, and the recommender system can improve that of the dialog generation system by providing recommendation-aware vocabulary bias. Experimental results demonstrate that our proposed model has significant advantages over the baselines in both the evaluation of dialog generation and recommendation. A series of analyses show that the two systems can bring mutual benefits to each other, and the introduced knowledge contributes to both their performances.

Neural conversation systems generate responses based on the sequence-to-sequence (SEQ2SEQ) paradigm. Typically, the model is equipped with a single set of learned parameters to generate responses for given input contexts. When confronting diverse conversations, its adaptability is rather limited and the model is hence prone to generate generic responses. In this work, we propose an Adaptive Neural Dialogue generation model, AdaND, which manages various conversations with conversation-specific parameterization. For each conversation, the model generates parameters of the encoder-decoder by referring to the input context. In particular, we propose two adaptive parameterization mechanisms: a context-aware and a topic-aware parameterization mechanism. The context-aware parameterization directly generates the parameters by capturing local semantics of the given context. The topic-aware parameterization enables parameter sharing among conversations with similar topics by first inferring the latent topics of the given context and then generating the parameters with respect to the distributional topics. Extensive experiments conducted on a large-scale real-world conversational dataset show that our model achieves superior performance in terms of both quantitative metrics and human evaluations.

Two types of knowledge, triples from knowledge graphs and texts from documents, have been studied for knowledge aware open domain conversation generation, in which graph paths can narrow down vertex candidates for knowledge selection decision, and texts can provide rich information for response generation. Fusion of a knowledge graph and texts might yield mutually reinforcing advantages, but there is less study on that. To address this challenge, we propose a knowledge aware chatting machine with three components, an augmented knowledge graph with both triples and texts, knowledge selector, and knowledge aware response generator. For knowledge selection on the graph, we formulate it as a problem of multi-hop graph reasoning to effectively capture conversation flow, which is more explainable and flexible in comparison with previous works. To fully leverage long text information that differentiates our graph from others, we improve a state of the art reasoning algorithm with machine reading comprehension technology. We demonstrate the effectiveness of our system on two datasets in comparison with state-of-the-art models.

The neural encoder-decoder models have shown great promise in neural conversation generation. However, they cannot perceive and express the intention effectively, and hence often generate dull and generic responses. Unlike past work that has focused on diversifying the output at word-level or discourse-level with a flat model to alleviate this problem, we propose a hierarchical generation model to capture the different levels of diversity using the conditional variational autoencoders. Specifically, a hierarchical response generation (HRG) framework is proposed to capture the conversation intention in a natural and coherent way. It has two modules, namely, an expression reconstruction model to capture the hierarchical correlation between expression and intention, and an expression attention model to effectively combine the expressions with contents. Finally, the training procedure of HRG is improved by introducing reconstruction loss. Experiment results show that our model can generate the responses with more appropriate content and expression.

Identity fraud detection is of great importance in many real-world scenarios such as the financial industry. However, few studies addressed this problem before. In this paper, we focus on identity fraud detection in loan applications and propose to solve this problem with a novel interactive dialogue system which consists of two modules. One is the knowledge graph (KG) constructor organizing the personal information for each loan applicant. The other is structured dialogue management that can dynamically generate a series of questions based on the personal KG to ask the applicants and determine their identity states. We also present a heuristic user simulator based on problem analysis to evaluate our method. Experiments have shown that the trainable dialogue system can effectively detect fraudsters, and achieve higher recognition accuracy compared with rule-based systems. Furthermore, our learned dialogue strategies are interpretable and flexible, which can help promote real-world applications.

Neural models of dialog rely on generalized latent representations of language. This paper introduces a novel training procedure which explicitly learns multiple representations of language at several levels of granularity. The multi-granularity training algorithm modifies the mechanism by which negative candidate responses are sampled in order to control the granularity of learned latent representations. Strong performance gains are observed on the next utterance retrieval task using both the MultiWOZ dataset and the Ubuntu dialog corpus. Analysis significantly demonstrates that multiple granularities of representation are being learned, and that multi-granularity training facilitates better transfer to downstream tasks.

Goal-oriented dialogue systems are now being widely adopted in industry where it is of key importance to maintain a rapid prototyping cycle for new products and domains. Data-driven dialogue system development has to be adapted to meet this requirement — therefore, reducing the amount of data and annotations necessary for training such systems is a central research problem. In this paper, we present the Dialogue Knowledge Transfer Network (DiKTNet), a state-of-the-art approach to goal-oriented dialogue generation which only uses a few example dialogues (i.e. few-shot learning), none of which has to be annotated. We achieve this by performing a 2-stage training. Firstly, we perform unsupervised dialogue representation pre-training on a large source of goal-oriented dialogues in multiple domains, the MetaLWOz corpus. Secondly, at the transfer stage, we train DiKTNet using this representation together with 2 other textual knowledge sources with different levels of generality: ELMo encoder and the main dataset’s source domains. Our main dataset is the Stanford Multi-Domain dialogue corpus. We evaluate our model on it in terms of BLEU and Entity F1 scores, and show that our approach significantly and consistently improves upon a series of baseline models as well as over the previous state-of-the-art dialogue generation model, ZSDG. The improvement upon the latter — up to 10% in Entity F1 and the average of 3% in BLEU score — is achieved using only 10% equivalent of ZSDG’s in-domain training data.

Many pledges are made in the course of an election campaign, forming important corpora for political analysis of campaign strategy and governmental accountability. At present, there are no publicly available annotated datasets of pledges, and most political analyses rely on manual annotations. In this paper we collate a novel dataset of manifestos from eleven Australian federal election cycles, with over 12,000 sentences annotated with specificity (e.g., rhetorical vs detailed pledge) on a fine-grained scale. We propose deep ordinal regression approaches for specificity prediction, under both supervised and semi-supervised settings, and provide empirical results demonstrating the effectiveness of the proposed techniques over several baseline approaches. We analyze the utility of pledge specificity modeling across a spectrum of policy issues in performing ideology prediction, and further provide qualitative analysis in terms of capturing party-specific issue salience across election cycles.