EMNLP 2024 Papers

The telecommunications industry, characterized by its vast customer base and complex service offerings, necessitates a high level of domain expertise and proficiency in customer service center operations. Consequently, there is a growing demand for Large Language Models (LLMs) to augment the capabilities of customer service representatives. This paper introduces a methodology for developing a specialized Telecommunications LLM (Telco LLM) designed to enhance the efficiency of customer service agents and promote consistency in service quality across representatives. We present the construction process of TelBench, a novel dataset created for performance evaluation of customer service expertise in the telecommunications domain. We also evaluate various LLMs and demonstrate the ability to benchmark both proprietary and open-source LLMs on predefined telecommunications-related tasks, thereby establishing metrics that define telcommunications performance.

With the rise of large language models (LLMs), many studies are interested in transferring the reasoning capabilities of LLMs to small language models (SLMs). Previous distillation methods usually utilize the capabilities of LLMs to generate chain-of-thought (CoT) samples and teach SLMs via fine-tuning. However, such a standard distillation approach performs poorly when applied to out-of-distribution (OOD) examples, and the diversity of the generated CoT samples is insufficient. In this work, we propose a novel counterfactual distillation framework. Firstly, we leverage LLMs to automatically generate high-quality counterfactual data. Given an input text example, our method generates a counterfactual example that is very similar to the original input, but its task label has been changed to the desired one. Then, we utilize multi-view CoT to enhance the diversity of reasoning samples. Experiments on four NLP benchmarks show that our approach enhances the reasoning capabilities of SLMs and is more robust to OOD data. We also conduct extensive ablations and sample studies to understand the reasoning capabilities of SLMs.

Multilingual LLMs often have knowledge disparities across languages, with larger gaps in under-resourced languages. Teaching LLMs to abstain in the face of knowledge gaps is thus a promising strategy to mitigate hallucinations in multilingual settings. However, previous studies on LLM abstention primarily focus on English; we find that directly applying existing solutions beyond English results in up to 20.5% performance gaps between high and low-resource languages, potentially due to LLMs’ drop in calibration and reasoning beyond a few resource-rich languages. To this end, we propose strategies to enhance LLM abstention by learning from multilingual feedback, where LLMs self-reflect on proposed answers in one language by generating multiple feedback items in related languages: we show that this helps identifying the knowledge gaps across diverse languages, cultures, and communities. Extensive experiments demonstrate that our multilingual feedback approach outperforms various strong baselines, achieving up to 9.2% improvement for low-resource languages across three black-box and open models on three datasets, featuring open-book, closed-book, and commonsense QA. Further analysis reveals that multilingual feedback is both an effective and a more equitable abstain strategy to serve diverse language speakers, and cultural factors have great impact on language selection and LLM abstention behavior, highlighting future directions for multilingual and multi-cultural reliable language modeling.

In real-world scenarios, it is desirable for embodied agents to have the ability to leverage human language to gain explicit or implicit knowledge for learning tasks. Despite recent progress, most previous approaches adopt simple low-level instructions as language inputs, which may not reflect natural human communication. We expect human language to be informative (i.e., providing feedback on agents’ past behaviors and offering guidance on achieving their future goals) and diverse (i.e., encompassing a wide range of expressions and style nuances). To enable flexibility of language use in teaching agents tasks, this paper studies different types of language inputs in facilitating reinforcement learning (RL) embodied agents. More specifically, we examine how different levels of language informativeness and diversity impact agent learning and inference. Our empirical results based on four RL benchmarks demonstrate that agents trained with diverse and informative language feedback can achieve enhanced generalization and fast adaptation to new tasks. These findings highlight the pivotal role of language use in teaching embodied agents new tasks in an open world.

Ensuring the security of released large language models (LLMs) poses a significant dilemma, as existing mechanisms either compromise ownership rights or raise data privacy concerns. To address this dilemma, we introduce TaylorMLP to protect the ownership of released LLMs and prevent their abuse. Specifically, TaylorMLP preserves the ownership of LLMs by transforming the weights of LLMs into parameters of Taylor-series. Instead of releasing the original weights, developers can release the Taylor-series parameters with users, thereby ensuring the security of LLMs. Moreover, TaylorMLP can prevent abuse of LLMs by adjusting the generation speed. It can induce low-speed token generation for the protected LLMs by increasing the terms in the Taylor-series. This intentional delay helps LLM developers prevent potential large-scale unauthorized uses of their models. Empirical experiments across five datasets and three LLM architectures demonstrate that TaylorMLP induces over increase in latency, producing the tokens precisely matched with original LLMs. Subsequent defensive experiments further confirm that TaylorMLP effectively prevents users from reconstructing the weight values based on downstream datasets.

Academic paper search is an essential task for efficient literature discovery and scientific advancement. While dense retrieval has advanced various ad-hoc searches, it often struggles to match the underlying academic concepts between queries and documents, which is critical for paper search. To enable effective academic concept matching for paper search, we propose Taxonomy-guided Semantic Indexing (TaxoIndex) framework. TaxoIndex extracts key concepts from papers and organizes them as a semantic index guided by an academic taxonomy, and then leverages this index as foundational knowledge to identify academic concepts and link queries and documents. As a plug-and-play framework, TaxoIndex can be flexibly employed to enhance existing dense retrievers. Extensive experiments show that TaxoIndex brings significant improvements, even with highly limited training data, and greatly enhances interpretability.

Large Language Models (LLMs) have shown superior performance in various applications and fields. To achieve better performance on specialized domains such as law and advertisement, LLMs are often continue pre-trained on in-domain data. However, existing approaches suffer from two major issues. First, in-domain data are scarce compared with general domain-agnostic data. Second, data used for continual pre-training are not task-aware, such that they may not be helpful to downstream applications. We propose TRAIT, a task-oriented in-domain data augmentation framework. Our framework is divided into two parts: in-domain data selection and task-oriented synthetic passage generation. The data selection strategy identifies and selects a large amount of in-domain data from general corpora, and thus significantly enriches domain knowledge in the continual pre-training data. The synthetic passages contain guidance on how to use domain knowledge to answer questions about downstream tasks. By training on such passages, the model aligns with the need of downstream applications. We adapt LLMs to two domains: advertisement and math. On average, TRAIT improves LLM performance by 8% in the advertisement domain and 7.5% in the math domain.

Synthetic data is widely used in speech recognition due to the availability of text-to-speech models, which facilitate adapting models to previously unseen text domains. However, existing methods suffer in performance when they fine-tune an automatic speech recognition (ASR) model on synthetic data as they suffer from the distributional shift commonly referred to as the synthetic-to-real gap. In this paper, we find that task arithmetic is effective at mitigating this gap. Our proposed method, SYN2REAL task vector, shows an average improvement of 10.03% improvement in word error rate over baselines on the SLURP dataset. Additionally, we show that an average of SYN2REAL task vectors, when we have real speeches from multiple different domains, can further adapt the original ASR model to perform better on the target text domain.

Massively multilingual models are known to have limited utility in any one language, and to perform particularly poorly on low-resource languages. By contrast, targeted multinguality has been shown to benefit low-resource languages. To test this approach more rigorously, we systematically study best practices for adapting a pre-trained model to a language family. Focusing on the Uralic family as a test case, we adapt XLM-R under various configurations to model 15 languages; we then evaluate the performance of each experimental setting on two downstream tasks and 11 evaluation languages. Our adapted models significantly outperform mono- and multilingual baselines. A regression analysis reveals that adapted vocabulary size is relatively unimportant for low-resource languages, and that low-resource languages can be aggressively up-sampled during training at little detriment to performance in high-resource languages. These results introduce new best practices for performing language adaptation in a targeted setting.

Language model pretraining generally targets a broad range of use cases and incorporates data from diverse sources. However, there are instances where we desire a model that excels in specific areas without markedly compromising performance in other areas. A cost-effective and straightforward approach is sampling with low-dimensional data features, which allows selecting large-scale pretraining data for domain-specific use cases. In this work, we revisit importance sampling with n-gram features consisting of multi-granular tokens, which strikes a good balance between sentence compression and representation capabilities. We observed the sampled data to have a high correlation with the target downstream task performance *while preserving its effectiveness on other tasks*. This leads to the proposed data sampling paradigm where language models can be pretrained more efficiently on selected documents. On eight benchmarks we demonstrate with ~1% of the data, pretrained models perform on par with the full RefinedWeb data and outperform randomly selected samples for model sizes ranging from 125M to 1.5B.

Verbs form the backbone of language, providing the structure and meaning to sentences. Yet, their intricate semantic nuances pose a longstanding challenge. Understanding verb relations through the concept of lexical entailment is crucial for comprehending sentence meanings and grasping verb dynamics. This work investigates the capabilities of eight Large Language Models in recognizing lexical entailment relations among verbs through differently devised prompting strategies and zero-/few-shot settings over verb pairs from two lexical databases, namely WordNet and HyperLex. Our findings unveil that the models can tackle the lexical entailment recognition task with moderately good performance, although at varying degree of effectiveness and under different conditions. Also, utilizing few-shot prompting can enhance the models’ performance. However, perfectly solving the task arises as an unmet challenge for all examined LLMs, which raises an emergence for further research developments on this topic.

Mental-health therapy involves a complex conversation flow in which patients and therapists continuously negotiate what should be talked about next. For example, therapists might try to shift the conversation’s direction to keep the therapeutic process on track and avoid stagnation, or patients might push the discussion towards issues they want to focus on.How do such patient and therapist redirections relate to the development and quality of their relationship? To answer this question, we introduce a probabilistic measure of the extent to which a certain utterance immediately redirects the flow of the conversation, accounting for both the intention and the actual realization of such a change. We apply this new measure to characterize the development of patient- therapist relationships over multiple sessions in a very large, widely-used online therapy platform. Our analysis reveals that (1) patient control of the conversation’s direction generally increases relative to that of the therapist as their relationship progresses; and (2) patients who have less control in the first few sessions are significantly more likely to eventually express dissatisfaction with their therapist and terminate the relationship.

Large language models (LLMs) have shown promising efficacy across various tasks, becoming powerful tools in numerous aspects of human life. However, Transformer-based LLMs suffer a performance degradation when modeling long-term contexts due to they discard some information to reduce computational overhead. In this work, we propose a simple yet effective method to enable LLMs to take a deep breath, encouraging them to summarize information contained within discrete text chunks. Specifically, we segment the text into multiple chunks and insert special token <SR> at the end of each chunk. We then modify the attention mask to integrate the chunk’s information into the corresponding <SR> token. This facilitates LLMs to interpret information not only from historical individual tokens but also from the <SR> token, aggregating the chunk’s semantic information. Experiments on language modeling and out-of-domain downstream tasks validate the superiority of our approach.

Recent studies have explored the working mechanisms of In-Context Learning (ICL). However, they mainly focus on classification and simple generation tasks, limiting their broader application to more complex generation tasks in practice. To address this gap, we investigate the impact of demonstrations on token representations within the practical alignment tasks. We find that the transformer embeds the task function learned from demonstrations into the separator token representation, which plays an important role in the generation of prior response tokens. Once the prior response tokens are determined, the demonstrations become redundant. Motivated by this finding, we propose an efficient Progressive In-Context Alignment (PICA) method consisting of two stages. In the first few-shot stage, the model generates several prior response tokens via standard ICL while concurrently extracting the ICL vector that stores the task function from the separator token representation. In the following zero-shot stage, this ICL vector guides the model to generate responses without further demonstrations. Extensive experiments demonstrate that our PICA not only surpasses vanilla ICL but also achieves comparable performance to other alignment tuning methods. The proposed training-free method reduces the time cost (e.g., 5.45×) with improved alignment performance (e.g., 6.57+). Consequently, our work highlights the application of ICL for alignment and calls for a deeper understanding of ICL for complex generations. The code will be available at https://github.com/HITsz-TMG/PICA.

Despite recent advances in the general visual instruction-following ability of Multimodal Large Language Models (MLLMs), they still struggle with critical problems when required to provide a precise and detailed response to a visual instruction: (1) failure to identify novel objects or entities, (2) mention of non-existent objects, and (3) neglect of object’s attributed details. Intuitive solutions include improving the size and quality of data or using larger foundation models. They show effectiveness in mitigating these issues, but at an expensive cost of collecting a vast amount of new data and introducing a significantly larger model. Standing at the intersection of these approaches, we examine the three object-oriented problems from the perspective of the image-to-text mapping process by the multimodal connector. In this paper, we first identify the limitations of multimodal connectors stemming from insufficient training data. Driven by this, we propose to enhance the mapping with retrieval-augmented tag tokens, which contain rich object-aware information such as object names and attributes. With our Tag-grounded visual instruction tuning with retrieval Augmentation (TUNA), we outperform baselines that share the same language model and training data on 12 benchmarks. Furthermore, we show the zero-shot capability of TUNA when provided with specific datastores.

TableQA is the task of answering questions over tables of structured information, returning individual cells or tables as output. TableQA research has focused primarily on high-resource languages, leaving medium- and low-resource languages with little progress due to scarcity of annotated data and neural models. We address this gap by introducing a fully automatic large-scale tableQA data generation process for low-resource languages with limited budget. We incorporate our data generation method on two Indic languages, Bengali and Hindi, which have no tableQA datasets or models. TableQA models trained on our large-scale datasets outperform state-of-the-art LLMs. We further study the trained models on different aspects, including mathematical reasoning capabilities and zero-shot cross-lingual transfer. Our work is the first on low-resource tableQA focusing on scalable data generation and evaluation procedures. Our proposed data generation method can be applied to any low-resource language with a web presence. We release datasets, models, and code (https://github.com/kolk/Low-Resource-TableQA-Indic-languages).

Tabular data, from public opinion surveys to records of interactions with social services, is foundational to the social sciences. One application of such data is to fit supervised learning models in order to predict consequential outcomes, for example: whether a family is likely to be evicted, whether a student will graduate from high school or is at risk of dropping out, and whether a voter will turn out in an upcoming election. While supervised learning has seen drastic improvements in performance with advancements in deep learning technology, these gains are largely lost on tabular data which poses unique difficulties for deep learning frameworks. We propose a technique for transforming tabular data to text data and demonstrate the extent to which this technique can improve the performance of deep learning models for tabular data. Overall, we find modest gains (1.5% on average). Interestingly, we find that these gains do not depend on using large language models to generate text.

It is challenging for models to understand complex, multimodal content such as television clips, and this is in part because video-language models often rely on single-modality reasoning and lack interpretability. To combat these issues we propose TV-TREES, the first multimodal entailment tree generator. TV-TREES serves as an approach to video understanding that promotes interpretable joint-modality reasoning by searching for trees of entailment relationships between simple text-video evidence and higher-level conclusions that prove question-answer pairs. We also introduce the task of multimodal entailment tree generation to evaluate reasoning quality. Our method’s performance on the challenging TVQA benchmark demonstrates interpretable, state-of-the-art zero-shot performance on full clips, illustrating that multimodal entailment tree generation can be a best-of-both-worlds alternative to black-box systems.

Mainstream approaches to aligning large language models (LLMs) heavily rely on human preference data, particularly when models require periodic updates. The standard process for iterative alignment of LLMs involves collecting new human feedback for each update. However, the data collection process is costly and challenging to scale. To address this issue, we introduce the “TS-Align” framework, which fine-tunes a policy model using pairwise feedback data automatically mined from its outputs. This automatic mining process is efficiently accomplished through the collaboration between a large-scale teacher model and a small-scale student model. The policy fine-tuning process can be iteratively repeated using on-policy generations within our proposed teacher-student collaborative framework. Through extensive experiments, we demonstrate that our final aligned policy outperforms the base policy model with an average win rate of 69.7% across seven conversational or instruction-following datasets. Furthermore, we show that the ranking capability of the teacher is effectively distilled into the student through our pipeline, resulting in a small-scale yet effective reward model for policy model alignment.