REG: Retrieval via Emotion Similarity for Guiding Empathetic Dialogue Generation

Abstract

Empathy relies on the cognitive capacity to relate to similar past experiences. Consequently, retrieval-based approaches utilize analogous exemplars to guide empathetic dialogue generation. However, existing methods prioritize semantic similarity over emotion characteristics, often leading to unempathetic responses. To address this, we propose REG, a framework that integrates four Emotion Attributes into the retrieval process to ensure explicit emotional alignment. Furthermore, to mitigate the noise and limited diversity caused by coarse-grained sentence-level attributes, we incorporate Token-level Retrieval for finer granularity and a Retrieval Candidate Augmentation strategy to enhance diversity. Empirical results on the EmpatheticDialogues dataset demonstrate that REG significantly outperforms baselines, offering a robust solution for empathetic generation.