Assessing How Users Display Self-Disclosure and Authenticity in Conversation with Human-Like Agents: A Case Study of Luda Lee

Abstract

There is an ongoing discussion on what makes humans more engaged when interacting with conversational agents. However, in the area of language processing, there has been a paucity of studies on how people react to agents and share interactions with others. We attack this issue by investigating the user dialogues with human-like agents posted online and aim to analyze the dialogue patterns. We construct a taxonomy to discern the users’ self-disclosure in the dialogue and the communication authenticity displayed in the user posting. We annotate the in-the-wild data, examine the reliability of the proposed scheme, and discuss how the categorization can be utilized for future research and industrial development.